Corporate Policies

Code of Ethics and Conduct

Our Code of Ethics and Conduct establishes a comprehensive framework of principles and guidelines that promotes ethical behavior, fosters respect, transparency and equality in relationships with stakeholders, ensures the proper use of corporate resources, and prevents improper practices such as bribery, corruption and money laundering. This policy protects the reputation and sustainability of the company, ensuring compliance with legal, contractual and ethical standards, and promoting a culture of integrity at all levels of the organization.

Desirable behaviors include serving customers, suppliers and other stakeholders according to principles of equality and without discrimination based on race, gender, religion, sexual preference or nationality; clearly and precisely explaining to the client the benefits and conditions for handling their shipments; being respectful of the competition; maintaining appropriate reserve and confidentiality regarding documents and information accessed in the course of work; and reporting suspicious activities that might harm the company integrity and reputation.

Unacceptable behaviors include, among others, giving or accepting money, gifts or benefits to influence decisions; engaging in transactions with individuals or companies for which there are indications of involvement in criminal activities; disclosing confidential information of clients, intermediaries or suppliers; promoting practices aimed at tax evasion or avoidance; and using company assets or its good reputation for personal purposes. Violations of the Code are subject to a penalty regime that can range from warnings to the termination of contractual relationships and the filing of complaints with the authorities.

Prevention of money laundering, terrorism financing and corruption

We are committed to preventing the materialization of risks and to ensuring integrity in our processes and in all the foreign trade operations in which we participate. To that end, we commit to preventing any involvement in illicit activities within our facilities, supply chain operations and business processes; minimizing risks in all processes related to the supply chain; complying with applicable legal requirements and other commitments subscribed by the organization; and continuously operating the compliance system for the prevention of crimes such as money laundering, terrorism financing, bribery, public and/or private corruption, influence peddling and related offenses.

We train and raise awareness among our employees and stakeholders on topics related to supply chain security and international trade, with a risk management based approach that allows us to anticipate, mitigate and control these threats.

Gifts, courtesies and cash handling

Gifts, attentions and hospitality may only be given or received in good faith, with a valid and legitimate purpose that does not compromise the integrity of the company, its directors or employees. They must not influence, nor give the impression of influencing, the obtaining or retention of contracts or the pursuit of undue advantages, and under no circumstances may they consist of cash or cash equivalents. The company accepts that an employee may give or receive gifts or courtesies not exceeding 100 USD, always related to the purposes established herein.

OnBoard Logistics has a policy of not conducting cash transactions; consequently, it is prohibited to give or receive cash payments from clients, contractors or suppliers. Company payments are made only through bank transactions, and customer payments are received exclusively in the bank accounts authorized for that purpose. The Compliance Officer submits cash transaction reports to the competent authorities in accordance with current regulations.

Conflicts of interest and relationship with the competition

Executives and workers must avoid any conflict between their own interests and those of the company, its clients, suppliers or any other related party. They are obliged to report any potential conflict of interest from the moment they become aware of it, to refrain from favoring one client to the detriment of another, and not to take advantage of company opportunities, property or information for personal gain.

We act with respect, loyalty and good faith towards our competitors. No employee may speak poorly of the competition, make dishonest comparisons that generate discredit or confusion, or use improper methods to obtain information from the competition. The company does not participate in agreements intended to limit the free play of market forces, and it protects consumer rights by ensuring access to clear and truthful information about its services.

Personal Data Processing Policy

Our Personal Data Processing Policy establishes the guidelines and procedures for the proper protection of personal data and sensitive information of individuals across the organization processes, in compliance with the regulations in force in the countries where we operate, including, in Colombia, Law 1581 of 2012 and its implementing decrees.

The processing of personal data is governed by the principles of legality, purpose, freedom, truthfulness or quality, transparency, restricted access and circulation, security and confidentiality. Information is kept under the security conditions necessary to prevent its alteration, loss, consultation, or unauthorized or fraudulent use or access, and is retained for the time necessary to fulfill the purposes for which it was collected, unless the law requires it to be kept for a longer period.

Data we collect on this site and its purpose

When filling out a contact or quote form on this site, data such as first name, last name, phone number, country of residence and email address is collected. Additionally, the site may collect IP addresses and usage data for system administration, security and browsing statistics purposes, through analytics tools that do not link that information to the identity of the user.

We use the personal data provided to respond to your information and quote requests, keep you informed about services, operational events and relevant news, and for internal purposes such as audits, data analysis and the handling of requests, complaints, claims and suggestions. Data is not shared with any third party for their own individual, commercial or marketing purposes, and OnBoard Logistics does not sell personal data.

You may at any time request access to, correction, updating or deletion of your personal data, or revoke the authorization granted, by writing to complianceofficer@onboardlogistics.net or lineaeticacolombia@onboardlogistics.net, or by written communication addressed to our offices.

Rights of data subjects

Data subjects have the right to know, update and correct their data; to request proof of the authorization granted; to be informed about the use given to their data; to submit complaints to the competent data protection authority; to revoke the authorization and/or request the deletion of the data when the processing does not respect legal principles, rights and guarantees; and to access, free of charge, their personal data that has been processed.

Inquiries are answered within a maximum term of ten (10) business days from the date of receipt of the request, and claims within a maximum of fifteen (15) business days, in accordance with the procedures provided by law. A deletion request will not proceed when the data subject has a legal or contractual duty to remain in the databases.

Social Responsibility Policy

We promote the development of an ethical, sustainable and responsible business environment that strengthens relationships with stakeholders, enhances the comprehensive development of human talent and ensures compliance with human rights norms and principles. We are committed to fostering transparency through open communication channels, promoting relationships based on trust, respect and collaboration, and actively contributing to the progress of the communities in which we operate.

We adopt a zero tolerance approach to any form of discrimination, child labor, forced labor or any practice that undermines human dignity, and we guarantee safe, healthy and motivating working conditions, with training and professional growth opportunities for our people.

Comprehensive Policy

We lead logistics solutions in the international freight forwarding of imports, exports and consulting, under principles of safety, sustainability and operational excellence. From top management, we allocate the appropriate financial, human, technological and infrastructure resources to optimize our processes and effectively manage the risks in our supply chain, complying with applicable regulatory, legal, organizational and contractual requirements.

We focus our efforts on prioritizing the labor welfare, health, safety and development of our people; establishing reliable relationships with collaborators and business associates; preventing illicit activities in the supply chain and crimes related to international trade, such as money laundering, smuggling, drug trafficking, terrorism and its financing, arms trafficking, cargo contamination, corruption and bribery in all its forms; managing resources responsibly by reducing environmental impacts; and protecting information through cybersecurity tools that ensure its confidentiality, integrity and availability.

Quality Policy

OnBoard Logistics provides solutions in international logistics, establishing a firm commitment to the continuous improvement of its quality management system, compliance with applicable requirements and the adoption of internationally recognized standards. Our strategic principles are: increasing customer satisfaction by offering a high level of commitment, advice and attention; permanent innovation as a culture, to achieve and maintain efficient processes; developing committed teams, encouraging them to reach their maximum potential in an environment of open communication, creativity and recognition; and generating mutually beneficial, long-term relationships with stakeholders, based on trust and cooperation.

BASC Control and Security Management

The senior management of OnBoard Logistics has established its commitment to the prevention of illicit activities in the provision of international freight forwarding services, coordinating air, ocean and ground transportation logistics for importing and exporting companies. Aware of our responsibility in the supply chain, we are committed to maintaining secure trade, preventing in our operations, processes and shipments all types of illicit activities such as drug trafficking, smuggling, terrorism, money laundering, bribery and public and/or private corruption.

To this end, we prevent our facilities and operations from being involved in illicit activities; we minimize the occurrence of risks by identifying threats, assessing risks and establishing controls; we keep the organization compliance system updated and in continuous operation; we establish appropriate mechanisms for the selection and engagement of personnel and business associates; and we train and raise awareness among our employees and stakeholders on supply chain security and foreign trade.

Ethics line and assistance channels

We have set up an Ethics Line through which inquiries, complaints and reports are received about possible suspicious or unusual operations, or warning signs related to acts of corruption, bribery, money laundering, terrorism financing and, in general, any situation that may pose a risk to the company. Reports are kept secure, confidential and anonymous, and there will be no retaliation against those who, in good faith, report acts or potential acts in violation of the Code of Ethics and Conduct.

Our contact channels in Colombia are: email lineaeticacolombia@onboardlogistics.net, phone lines +57 601 4673364 and +57 320 3154413, and physical correspondence at AC 26 # 69-63, Office 313, Business Center Tower 26, Bogota, Colombia. Requests related to personal data may also be addressed to the data processing officer at complianceofficer@onboardlogistics.net, Calle 97 # 11b-17, Insignia Doubletree Building, OF 302, Bogota D.C., Colombia, phone +57 601 4673364.

Validity and modifications

These policies are effective from their approval and may be modified at any time by OnBoard Logistics, in accordance with the terms and limitations provided by law. Any modification will be made in accordance with current legal regulations and will take effect from its publication through the mechanisms provided by the company so that interested parties are aware of the policies and any changes made to them. The full documents of each policy are available to clients and stakeholders through our contact channels.